MyAlpha VPS Refunds & Returns
Customer satisfaction and service reliability are a priority. This policy explains when and how refunds can be requested and processed for services purchased through MyAlpha VPS.
Overview
Refund eligibility depends on the purchase date, the service status, and whether an issue can be verified. This policy covers full refunds, partial refunds, non-refundable situations, and dispute handling.
31-Day Satisfaction Guarantee
You are eligible for a full refund within 31 calendar days of the initial purchase date. No specific reason is required during this period. Requests submitted within this window will be reviewed and processed once the request is verified and validated.
Window
31 calendar days from the initial purchase date.
Reason
No reason required within the 31-day window.
Verification
We confirm account ownership and purchase details before processing.
Refund Requests After 31 Days
After the 31-day satisfaction period, refunds are not guaranteed but may be considered under specific circumstances. You may request full or partial refunds at any time if you experience verified service issues, technical failures, or major service disruptions. Supporting evidence may be required.
When refunds may be considered
- Verified platform-side technical failures
- Major service disruption confirmed by our monitoring
- Repeated incidents with documented support history
Evidence we may request
- Service logs and timestamps
- Screenshots of errors
- Error records / output logs
- Support ticket or email history
Refunds after 31 days require verification. We may ask for details that help reproduce and confirm the issue.
Partial Refunds
Partial refunds may be issued when service has been partially delivered or used. The refunded amount may be calculated based on usage period, remaining service time, or severity of the verified issue.
Based on remaining time
We may pro-rate the remaining unused service period.
Based on severity
Higher impact incidents may qualify for higher credits or refunds.
Based on delivery
If only part of the service was delivered, adjustments may apply.
Non-Refundable Situations
Refunds may be denied in cases including, but not limited to, misuse or policy violations, customer-side misconfiguration, third-party software issues, or requests submitted after significant usage without reported issues.
Examples
- Violation of Acceptable Use Policy or Terms
- Service misuse or abusive activity
- Issues caused by customer-side configuration
- Third-party software, scripts, or control panels
Late requests with heavy usage
- Significant service usage with no prior incident reports
- Requests made only after the service is fully consumed
- Claims without evidence when verification is required
How to Request a Refund
Submit your request through official support channels. Include your account email, order or invoice reference, and a short description of the request (and evidence if applicable).
Include the following
- Account email (used at checkout)
- Order ID / invoice reference
- Reason (optional within 31 days)
- Proofs (recommended after 31 days)
Where to send
- Email: support@myalphavps.com
- Or use the Contact page and choose “Billing / Refund request”
Refund Processing Time
Approved refunds are typically processed within 5 to 10 business days. Actual timing may depend on your payment provider and banking institution.
Chargebacks and Payment Disputes
Please contact support before initiating a dispute or chargeback. Initiating a chargeback without contacting support may result in account suspension and service termination, in accordance with our Terms and Conditions.
Fraud Prevention and Abuse Protection
Refund requests are reviewed to prevent abuse, fraud, or repeated refund exploitation. MyAlpha VPS reserves the right to deny refund requests in cases of suspected abuse or policy violation.
Service Cancellation
You may cancel services at any time. Cancellation stops future billing but does not automatically trigger a refund unless eligible under this policy.
Policy Updates
We may update this Refunds & Returns Policy at any time. Updates will be published on this page with a revised “Last updated” date.