Last updated: January 13, 2026
Overview
At MyAlphaVPS, customer satisfaction and service reliability are our priority. This policy explains when and how refunds can be requested and processed for services purchased through our platform.
31-Day Satisfaction Guarantee
Customers are eligible for a full refund within 31 calendar days of the initial purchase date. No specific reason is required during this period. Refund requests submitted within this window will be reviewed and processed once the request is verified and validated.
Refund Requests After 31 Days
After the 31-day satisfaction period, refunds are not guaranteed but may still be considered under certain circumstances. Customers may request full or partial refunds at any time if they experience verified service issues, technical failures, or major service disruptions. Supporting evidence may be required, including service logs, screenshots, error records, or communication history with support.
Partial Refunds
Partial refunds may be issued when service has been partially delivered or used. The refunded amount may be calculated based on usage period, remaining service time, or severity of the verified issue.
Non-Refundable Situations
Refunds may be denied in cases including but not limited to service misuse, violation of acceptable use policies, issues caused by customer-side configuration, third-party software problems, or requests submitted after significant service usage without reported issues.
How to Request a Refund
Customers must submit refund requests through official support channels or billing contact email. Requests should include account email, order or invoice reference, and a short description of the request or issue when applicable.
Refund Processing Time
Approved refunds are typically processed within 5 to 10 business days. Actual timing may depend on the payment provider and banking institution.
Chargebacks and Payment Disputes
Customers are encouraged to contact support before initiating payment disputes or chargebacks. Initiating a chargeback without contacting support may result in account suspension and service termination, in accordance with our Terms and Conditions.
Fraud Prevention and Abuse Protection
Refund requests are reviewed to prevent abuse, fraud, or repeated refund exploitation. MyAlphaVPS Grid reserves the right to deny refund requests in cases of suspected abuse or policy violation.
Service Cancellation
Customers may cancel services at any time. Cancellation stops future billing but does not automatically trigger a refund unless eligible under this policy.
Policy Updates
MyAlphaVPS reserves the right to update this Refunds & Returns Policy at any time. Updates will be published on this page.
Contact
For refund requests or billing questions, contact support@myalphavps.com