MyAlpha VPS Privacy Policy
This Privacy Policy explains what information we collect, how we use it, and the choices you have. We keep it practical: only what’s needed to provide and improve the MyAlpha VPS services.
Scope
This policy applies to the MyAlpha VPS website, checkout flows, customer support, and VPS services. By using our services, you agree to the practices described here.
Data we collect
We collect information in three main categories.
Account & contact data
Name, email address, billing details, and basic account identifiers used to deliver service and support.
Service & usage data
Technical signals needed to operate the platform: service status, logs needed for troubleshooting, and security events.
Website data
Device and browser information, pages visited, and basic analytics to improve performance and user experience.
We do not sell your personal information. We only share data when necessary to provide the service or comply with law.
How we use your information
We use collected data for the following purposes.
Service delivery
- Provision and maintain VPS services
- Send delivery emails and service notifications
- Provide technical support and troubleshooting
Security & compliance
- Fraud prevention and abuse detection
- Enforce policies (e.g., Acceptable Use)
- Protect the platform, customers, and networks
Payments & accounting
- Process payments and confirm transactions
- Handle refunds, credits, and disputes
- Maintain lawful financial records
Improve the experience
- Analytics to improve website flow and clarity
- Performance monitoring to reduce downtime
- Product improvements based on aggregated usage signals
Legal bases for processing
Depending on your location, we process personal data based on one or more of the following: (1) to perform our contract with you, (2) to comply with legal obligations, (3) for legitimate interests such as security and service reliability, and (4) consent where required.
How we share information
We share data only when needed to operate the service.
Payment processing
Payment providers process transactions and fraud checks. We receive confirmation and transaction references.
Infrastructure providers
We use trusted hosting and network partners to run the VPS platform. Access is limited and controlled.
Legal requirements
We may disclose data to comply with valid legal requests or to protect rights, safety, and security.
Service providers (processors)
We may use vendors for email delivery, analytics, customer support tools, and security monitoring. They are authorized to process data only as needed to provide services to us, and are subject to confidentiality obligations.
Cookies & analytics
Cookies help the website work correctly and help us understand what content is useful. You can control cookies through your browser settings.
Types of cookies
- Essential: needed for site functionality (sessions, security)
- Preference: store choices (where applicable)
- Analytics: understand usage to improve the website
Your controls
- Block or delete cookies in your browser
- Use private mode to reduce storage
- Note: disabling essential cookies may affect site features
Data retention
We keep personal data only as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type (billing records may be kept longer to comply with accounting rules).
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we continuously improve controls based on risk and platform needs.
Access control
Restricted access based on roles, with auditing and review for sensitive operations.
Monitoring
Monitoring for suspicious activity and security events to protect accounts and infrastructure.
Secure handling
Data handling procedures designed to reduce exposure and limit unnecessary collection.
International transfers
Your information may be processed in countries other than your own, depending on where infrastructure and service providers operate. Where required, we use safeguards intended to protect your data during transfers.
Your rights & choices
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. You may also object to certain processing and request portability where applicable.
Common requests
- Access a copy of personal data we hold
- Correct inaccurate information
- Request deletion (where legally permissible)
- Object to certain processing
How to submit a request
- Use the contact page and select “Privacy request”
- Include your account email and request details
- We may verify identity to protect your account
Children’s privacy
Our services are intended for adults and business use. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can take appropriate action.
Changes to this policy
We may update this Privacy Policy to reflect service changes, legal requirements, or improvements. We will update the “Last updated” date and may provide additional notice when changes are significant.